Connie Chang
connie_chang@shaw.ca
conniewchang.blogspot.com
Education
Diploma, Marketing Management
British
Columbia Institute of Technology, Vancouver BC September
2007 – Present
·
Communications Option
Degree, Bachelor of Arts (B.A.)
·
Majored in History
and English
Work Experience
Paid
Positions:
Lead Cashier/Sales Associate
American
Eagle Outfitters, Vancouver BC May 2005 – September 2007
·
Managed the floor in
a upbeat and positive manner in order to motivate other sales associates to achieve and exceed the high sales goals of the company
·
Trained new sales
associates on cash and in sales so as to continue a high level of customer
service at the store
·
Prepared the bank
deposit at the end of the sales day, guaranteeing accurate bookkeeping records for both the store and the company
·
Carried out cashier
duties in a high-traffic retail clothing store, facilitating efficient transactions and the movement of customers at
the cash and wrap area
·
Collaborated in
organizing merchandise and arranging marketing around the
store during floorset thus upholding the pristine
visual presentation standards of the company
·
Determined the
individual needs of a very diverse customer base to help them find a suitable
product
·
Presented customers
with in-depth knowledge of products in order to help them make
informed decisions about their purchases
·
Provided exceptional
customer service to ensure customer loyalty to the company
Student Library Assistant
UBC
David Lam Management Library,
·
Provided assistance
at a busy circulation desk to help library patrons make better use of library
services
·
Worked closely with
the permanent library staff to create an ordered, informative, and warm environment
for the students, staff, and faculty members
·
Opened and closed the
library, thus meeting security procedures
·
Shelved, shelf-read,
and organized books and periodicals to maintain organization and efficiency in
the library catalogue system
Sales Associate
Sun’s
Place,
·
Provided excellent
customer service to guarantee repeat business from individual
customers
·
Operated as a cashier
in a fast-paced, busy home accessories retail store, maintaining efficient sales transactions at the front counter
·
Retrieved and
replaced stock quickly and efficiently, ensuring inventory organization
Work Experience – cont’d
Web Designer
Rock
the Rock, Vancouver BC September
2001 – September 2007
·
Established, with an
associate, an online company specializing in website design,
print work,
maintenance, assistance, and promotion
·
Communicated
professionally and effectively with both personal and professional clientele,
helping them to envision their desired end product
·
Promoted
up-and-coming artists in all aspects of the entertainment industry,
facilitating mainstream exposure to the general public
Non-paid Positions:
Continuing
Care Facility Volunteer
Windermere
Care Centre,
·
Assisted residents with
their daily activities, helping them to enhance their quality of life
·
Shadowed care aids
and nurses, observing their interactions with the residents to learn more about
the management and execution of daily tasks
Peer Counsellor
·
Facilitated the
smooth execution of planned activities at an orientation camp for grade eight students,
encouraging social cooperation and development
·
Supported any student
in need of both personal and academic assistance, providing them with comfort
and advice
·
Mediated conflicts
between students in order to resolve disputes in an effective manner
Accomplishments and Awards Received
- John Alexander McDonald Scholarship in Humanities
(2006)
- Grade Twelve Provincial Scholarship Award (2002)